Return and Refund Policy

At NanoGum, our primary goal is to ensure you have a risk-free experience trying our remineralising chewing gum. We stand behind our product with a straightforward, transparent refund policy designed to protect our customers.

The 60-Day Money-Back Guarantee

We offer a strict 60-day money-back guarantee on all purchases. If you are not satisfied with your NanoGum experience for any reason, you are entitled to a full refund of your purchase price.

• Timeframe: You have 60 days from the original date of purchase to request a refund.

• No Returns Required: Because this is a consumable product, we do not require you to ship the product back to us. You keep the gum, and we issue the refund.

• No Questions Asked: We do not require you to fill out complicated forms, take photos, or justify your request. If it did not work for you, you get your money back.

How to Initiate a Refund

To claim your refund, you do not need to navigate a return portal. Simply reach out to our customer support team directly:

1. Visit our contact page at: nanogum.shop/pages/contact

2. Send us a message including your Name and Order Number.

3. State that you would like to utilize the 60-Day Guarantee.

Our team responds to all inquiries within 24 hours.

Refund Processing & Discretionary Review

Once your refund request is received and acknowledged by our team, your request will enter the processing queue. A credit will automatically be applied to your credit card or original method of payment upon final authorization.

Please note that all refund disbursements are subject to final administrative review and approval at the sole and absolute discretion of NanoGum. While we endeavor to honor our 60-day guarantee for all good-faith transactions, the Company reserves the exclusive, unilateral right to refuse, limit, or revoke refund eligibility without prior notice. This includes, but is not limited to, instances of suspected policy abuse, irregular purchasing patterns, or any other circumstance the Company determines, at its sole purview, falls outside the intended scope of this guarantee, to the maximum extent permissible under governing law.

Depending on your bank or credit card company, it may take 3–5 business days for the funds to officially post to your account after the refund has been issued on our end.

Late or Missing Refunds

If you haven’t received your refund after 5 business days, please follow these steps:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted.

4. If you have done all of this and you still have not received your refund, please contact us at nanogum.shop/pages/contact.